Refund and Returns Policy
Effective as of 19th February 2020
At Pleasure Palace, we pride ourselves on offering high-quality, body-safe products while ensuring a discreet and satisfactory shopping experience. Due to the intimate and sensitive nature of our products, our refund and return policy is guided by strict hygiene, safety, and ethical standards.
✅ 1. Order Accuracy & Quality Assurance
Before dispatching your order, our team:
Carefully verifies each item against the confirmed order.
Inspects all products for functionality and completeness.
Ensures packaging is intact, hygienic, and discreet.
🔄 2. Return Eligibility
We accept returns only under the following condition:
The item has a manufacturing defect or malfunction, and
The return is initiated within 2 days of purchase or delivery.
To qualify for a return:
The item must be unused, unaltered, and in its original packaging.
You must provide proof of purchase (receipt, order ID, or transaction confirmation).
A brief description and photo/video evidence of the malfunction must be submitted to our customer support team via Instagram, Facebook or email.
🔁 3. No Exchanges
To protect our customers and uphold strict hygiene standards:
We do not offer product exchanges for any reason other than confirmed manufacturing defects.
Kindly double-check your order before confirming your purchase.
💸 4. Refund Policy
We do not offer cash refunds.
Instead, we provide:
A replacement of the same item originally purchased,
Only if our team confirms the issue is a genuine manufacturing defect after inspection.
We do not issue replacements or refunds for:
Damage caused by misuse, improper storage, or wear and tear.
Product dissatisfaction based on personal preference or change of mind.
Items returned after the 2-day window.
🚚 5. How to Initiate a Return
If your product meets the above criteria, please follow these steps:
- Contact our support team via WhatsApp or DM within 48 hours of receiving the product.
- Provide clear photos/videos of the item and a short explanation of the issue.
- Wait for evaluation and approval (typically 24–48 hours).
- Once approved, you will be guided on how to return the item.
- Upon receipt and inspection of the product, a replacement will be issued.
🤝 6. Our Promise
We’re committed to customer satisfaction and confidentiality. All replacements and returns are handled discreetly, respectfully, and with care.
For questions or assistance, contact our customer care team directly:
📩 Instagram:
Pleasure_Palace_ea
📧 Email: pleasurepalace140@gmail.com
Pleasure Palace – Where Pleasure Meets Privacy.
Thank you for trusting us. 💖